Yes! The Vision Camera does not
require WiFi. It uses a SIM card to connect to 4G/5G networks for live video
streaming and remote access.

The Vision camera is compatible with
both iOS and Android smartphones. You can download the custom Equine Eye app
from the App Store or Google Play Store.

Yes. You can use the "Share Device" feature within the app to give another user access. You’ll find this under camera settings. You can also manage permissions and remove access at any time.

Yes, the Vision camera comes with a
1-year warranty from the original date of purchase. The warranty applies to
manufacturing faults. Please note that change of mind is not covered. The
warranty is not transferable.

Yes, you can add multiple Vision cameras to your account. Each camera is added by scanning the QR code located
on the back of the device.

• Standard bundle: 1x camera, 1x fixed mount, SIM card (with one week of free data), SD card for storage
• Multi-use bundle: 1x camera, 1x fixed mount, 1x magnetic mount, SIM card (with one week of free data), SD card for storage
• Always on bundle: 1x camera, 1x solar panel, 2x fixed mounts, SIM card (with one week of free data), SD card for storage
• Solar powered bundle: 1x camera, 1x solar panel, 2x fixed mounts, 1x magnetic mount, SIM card (with one week of free data), SD card for storage
• Double vision bundle: 2x camera, 2x solar panel, 4x fixed mounts, SIM card (with one week of free data), SD card for storage

Yes. The camera is portable and can be easily moved between different mounts. Additional screw-in or magnetic mounts can be installed in trailers, stables, or paddocks for flexible use.

Yes. The camera is IP65 weatherproof and built for tough environments—but we still recommend installing it somewhere with partial cover if possible to prolong lifespan.

The camera feed is accessible via the Vision mobile app. Therefore if you are able to install apps onto your tablet or computer, you can access your camera.

The camera uses encrypted connections and secure login credentials to protect your footage and data.

Unfortunately, a full factory reset requires manual interaction with the camera. If the camera is offline and unreachable, you’ll need to access it physically.

The camera comes
with a rechargeable battery that lasts up to 35 days with average use. It can
also be connected to a solar panel for continuous power (sunlight dependent). It can be plugged into a power point / mains power if available.

Yes, you can use a USB power adapter. The camera also supports Type-C charging, and we offer a solar panel for continuous charging.

The Vision camera comes with screw-in fixed mounts. Magnetic mounts are also available in some bundles, and are sold separately. The camera easily screws on and off mounts with a few turns of the wrist, which makes the camera completely portable.

For best performance, the solar panel should be installed in an area with direct sunlight. It can power the camera
independently, reducing the need for manual recharging.

No, it's designed with safe charging limits. Once the battery is full, charging will pause automatically.

Dirt or debris can reduce charging efficiency. It’s a good idea to check and clean your solar panel occasionally to ensure it’s receiving direct sunlight.

Yes, the Vision camera can be powered using any USB-compatible external power source, including power banks, if solar is not practical.

Firstly, please ensure your camera has been charged for 8 hours prior to first use.

Secondly, please insert a SIM card that has been activated. If you are in the USA, Canada or Europe you
need an 'IoT' SIM card - a SIM card would have been sent to you with your camera. One of the most common reasons for issues setting up the camera, is people have not activated the SIM card or that data isn't available on the SIM. To be sure the SIM is working, please pop it in your phone and run a test search on a web browser to be sure that the SIM is functioning and that data is available.

Knowing that the SIM is working, please make sure it has been inserted into the camera correctly. It needs to be inserted into the camera entirely - there should be no tail of the SIM card poking out of the SIM card slot. It goes into the camera with the chip facing down and the cut out corner on the left hand side. Please insert the SIM until it clicks into place completely inside the camera. A video showing how to properly insert the SIM can be seen here: https://youtu.be/WXj70mTcR2Q

Once an active SIM is properly inserted, the camera light will change from flashing red & blue (which indicates no active data connection) to a solid blue light which indicates the camera is connected to a data network.

If an active SIM is not operating in the camera, please be sure you have a 4G/5G signal available in the location that you're using the camera.

Please then follow the prompts within the app to connect the camera to your phone.

A full step-by-step set up video is available here to guide you through the pairing process: https://youtu.be/NQf2icQh_DI

One of the most common reasons for issues setting up the camera, is people have not activated the SIM card or that data isn't available on the SIM. To be sure the SIM is working, please pop it in your phone and run a test search on a web browser to be sure that the SIM is functioning and that data is available.

Knowing that the SIM is working, please make sure it has been inserted into the camera correctly. It needs to be inserted into the camera entirely - there should be no tail of the SIM card poking out of the SIM card slot. It goes into the camera with the chip facing down and the cut out corner on the left hand side. Please insert the SIM until it clicks into place completely inside the camera. A video showing how to properly insert the SIM can be seen here.

Once an active SIM is properly inserted, the camera light will change from flashing red & blue (which indicates no active data connection) to a solid blue light which indicates the camera is connected to a data network.

If an active SIM is not operating in the camera, please be sure you have a 4G/5G signal available in the location that you're using the camera.

The camera requires a stable / strong 4G/5G signal to transmit live video. In low-signal areas, you may experience slower load times or offline status. Using a SIM from a provider with the strongest coverage in your area is highly recommended.

Yes. You can check SIM card performance via your phone first (using a signal testing app or speed test). Some users also monitor data activity in the Vision app or try inserting another network's SIM card.

If you are in the USA, Canada or Europe
you need an 'IoT' SIM card - a SIM card would have been sent to you with your camera. One of the most common reasons for issues setting up the camera, is people have not activated the SIM card or that data isn't available on the SIM.

To be sure the SIM is working, please pop it in your phone and run a test search on a web browser to be sure that the SIM is functioning and that data is available.

No problem. Just reinstall the app and log in with your original credentials. Your camera will still be associated with your account. You may need to re-verify access permissions.

In the live feed, tap the Features icon, find the Light option, and switch it off.

The camera is designed to be always on (or in low power standby). There’s currently no built-in timer feature.

Yes, from the camera settings select ‘PIR’ (passive infrared sensor), which will enable you to adjust the motion sensitivity.

From the live view screen HD or SD will be displayed. Ensure HD is selected for best picture quality. (HD streaming will use more data than SD).

Yes, from the camera settings select ‘PIR’ (passive infrared sensor), which will enable you to adjust the motion sensitivity.

Ensure the recording setting is enabled in the app. If the issue persists, it could be a problem with the SIM card or a phone memory issue (if your phone storage is low).

This is probably due to the motion sensor triggering. Sensitivity can be adjusted in the settings. Also check if the camera is triggering due to branches or other nuisance movements. If you are using the solar panel, ensure this is placed in an area that receives good direct sunlight to charge the battery.

If your camera was working previously, and is not offline continually or intermittently, the possible reasons could be:

The SIM has run out of data. Please check the SIM card has data available. If you were using the free SIM provided, it came with one week of free data and then needs to be recharged. If you are using an alternative SIM, you can check if data is available by putting it in your mobile phone and bringing up a web page.

The SIM card has been changed. If you were using a different SIM initially, and are now using a new SIM please make sure it is an IoT SIM if in the US, Canada, the UK or Europe. Please ensure it has data available.

The location has patchy signal. If your camera is going online and offline it may have an intermittent and weak signal. We suggest moving the camera to a location that has a stronger signal available.

The Vision camera operates via a data SIM. Customers in Australia, the USA, Canada, NZ , Europe and the UK are sent a SIM with a week of free data with their camera.

There is no obligation to continue to use this SIM, and recharge costs and further info on this SIM is available here.

Yes, a compatible SIM is included for customers in Australia, New Zealand, USA, Canada, UK, and Europe with a week of free data. There is no obligation to continue to use this SIM card, and ongoingn costs for the provided SIM are available here.

If sourcing your own SIM, customers in the USA, Canada, UK and Europe need to use an IoT SIM which is similar to a
data SIM but with increased security. IoT SIMs are available from most major networks.

When switching SIMs in a camera, the camera must be reset. For example, if you have been using the EOIT SIM provided and then decide to use another SIM card, you need to reset the camera and create a fresh connection with your phone once you insert the new SIM card.

Open your SIM card provider’s app or website and log in and you may see your available data.

No, the camera needs the SIM connection to set up and function properly. For full functionality including alerts and remote view requires network access.

Data use is entirely dependent on how often you access the live feed via the app, whether you have motion alerts and cloud recordings set up and whether you are viewing in high definition (HD) or standard definition (SD). For HD viewing the camera will use approximately 1-2mb for every minute of viewing. SD viewing will use 0.5-1 MB per minute. To reduce data usage, it is suggested you check your settings and make some custom changes.

 Recommended data allocation:

 If you check on your horses 1-2 times a day for a few mins - 

50mb per day. (1.5GB per month) 

If you check on your horses around 6 times a day and like to watch them for a while -

150mb per day. (4.5GB per month)

If you plan to be glued to your camera and live stream like an equine baby monitor - 

1GB per day. (30GB per month)

Customers in the US, Australia, Canada, New Zealand, Europe and the UK are sent a free SIM card with their camera with a week of free data. More information about this SIM card and recharge costs are available here.

• No power needed. Connect to a solar panel for continual power, or rely on the long-life battery which offers 35 days of power with average use.
• Wireless connectivity. No wires. The camera uses a data-SIM to connect to the 4G or 5G network which means you can see the video feed from anywhere.
• Real time vision. Live stream to your mobile phone via a custom app for iPhone or Android.
• Multi location.  Simply unscrew the camera from the mount & reposition it wherever your horse may be. Screw & magnetic mounts available.
• Weatherproof. Intended for use outdoors.
• Motion detection. Set up motion detection alerts and auto record movement with the recordings able to be accessed and played back later.
• Night vision. Monitor your day and night.
• Audio. Two-way audio you can listen to what might be occurring & speak.
• Recording. You can store your camera recordings & play back via the app with an SD card (free) or by subscribing to the cloud storage service (optional).
• Low monthly cost. The 'Vision' camera connects to a data network via a SIM (provided for AU, NZ, USA, CAN, UK, EU) with a week of free data. Recharge costs available here.

The camera has a 4MP sensor and a 110° viewing angle. It supports up to 1440p resolution and includes digital wide
dynamic range (WDR) for clearer images in various lighting.

You can use an SD card which is provided with the camera for storage of up to 128GB, or opt for cloud storage
(subscription required) to store and review footage.

The camera will work in the USA, Canada, the UK and Europe with an IoT SIM and in Australia and NZ with any data SIM. If you travel with your horse you can take the camera with you and insert a local SIM to access the camera feed. The camera needs to be reset and paired with your phone again when a new SIM is inserted.

Alternatively, if you are travelling internationally and your horse is remaining at home, you will be able to access
the feed from your camera at home from anywhere in the world when your phone has access to data.

Yes, the motion detection feature can be activated to alert you to movement in the stable—ideal for foaling season. You can also check the live view at any time.

By default, it records on motion when motion detection is set up. Once triggered, 10 seconds of footage is recorded and saved to the SD card or Cloud. If the camera continues to be triggered, it will continue to record. You can also set up manual recording within the app but please be aware that this will require large storage allocations.

Motion detection (PIR sensor) works best in open air. Barriers like glass or mesh may reduce sensitivity or accuracy.