Refund policy

Equine Eye comes with a 12 month warranty. If you encounter any faults in your product, please get in touch with us so that we can assist you. 

Should you be experiencing technical difficulties, our support team are on hand to guide you through set up and any operational issues. There are a number of quick-fixes to common connection issues. A connection issue rarely means a camera is faulty, but is often the result in user error during the set up process. To log a support ticket, or for solutions to common problems, please contact us or read the FAQ's for your camera model.

Voyager camera (black camera): FAQ and troubleshooting here.

Vision camera (white camera): FAQ and troubleshooting here.

Should you be unhappy with your product, please contact us so we can discuss a resolution with you. Please do not send the product back to us without having contacted our team.

For warranty claims please contact us at hello@equine-eye.com.

Equine Eye is subject to warranty replacements one year from purchase if faulty. Please note that warranties are non-transferable and apply to the customer who originally purchased the camera.

A change of mind policy isn't applicable.