No, you don’t need either. The camera creates its own local area network (LAN) this acts like a private hotspot. Your phone connects directly to the camera, forming a secure link without needing an internet connection or mobile data.

The Voyager camera is compatible with
both iOS and Android smartphones. You can download the custom Equine Eye app
from the App Store or Google Play Store.

Yes, the Voyager camera comes with a
1-year warranty from the original date of purchase. The warranty applies to
manufacturing faults. Please note that change of mind is not covered. The
warranty is not transferable.

Yes, you can add multiple Voyager cameras to your account.

Yes. The camera is portable and can be easily moved between different mounts. Additional screw-in or magnetic mounts can be installed in trailers, stables, or paddocks for flexible use.

The camera feed is accessible via the Voyager mobile app. Therefore if you are able to install apps onto your tablet or computer, you can access your camera.

The camera uses encrypted connections and secure login credentials to protect your footage and data.

Unfortunately, a full factory reset requires manual interaction with the camera. If the camera is offline and unreachable, you’ll need to access it physically.

The camera comes with a rechargeable battery that lasts up to 12 hours with average use. It can be plugged into a power point/mains power if available.

Yes, you can use a USB power adapter. The camera also supports Type-C charging.

The Voyager camera works best with our Voyager magnetic mounts (sold separately). They’ve got a super strong adhesive and a tough little magnet that keeps your camera securely in place even on those really bumpy rides.

They’re great if you want to move the camera around or try different angles, and once it's on, you can trust it won’t budge.

Yes, the Voyager camera can be powered using any USB-compatible external power source, including power banks.

Ensure you are connected to the Wi-Fi network: HOW-xxxXXX-xxxx
Password: 168168168.

Check your location and app settings. The phone and camera need to be able to detect one another to communicate. Please go to your phone settings, find your apps and scroll down until you see the Equine Eye app. Open the Equine Eye app and ensure location services (& data) are both turned on. If you need extra assistance on this step please let us know and we will send you a screenshot.Within the app you need the following settings activated:

If the above steps don't solve your problem let's try resetting your camera. To do this:

1. Delete your Equine Eye from the app using the "trash can" symbol.
2. Forget the HOW-XXX wifi network from your phone.
3. With the camera turned on press the button next to the power button on the camera for approximately 20 seconds until you hear the "reset success" sound. Turn the camera off.
4. Turn the camera on again.
5. Complete the setup process as you did when first setting up the camera. 

A step by step guide of pairing the video is available here:https://www.youtube.com/watch?v=wXIAMmJURr4

Lastly, please be aware that the camera can only be paired to one phone at a time. It establishes a secure link with the phone. If you have been trying to set up the camera on multiple devices, you need to reset the device to clear the memory and create a fresh pairing connection with the phone you intend to use it with.

The Equine Eye camera is designed to be used between cars and horse trailers / trucks / goosenecks at the front of the trailer. People all over the world love this camera for the ease of using this camera without the need for hardwiring in all kinds of trailers. The camera can be used up to 50 metres from the phone, without obstructions. Just like home wifi, or any device using a signal, if there is a lot of infrastructure between the camera and the phone then the signal will be diminished. 

No problem. Just reinstall the app and log in with your original credentials. Your camera will still be associated with your account. You may need to re-verify access permissions.

The camera is designed to be always on (or in low power standby). There’s currently no built-in timer feature.

Ensure the recording setting is enabled in the app. If the issue persists, it could be a problem with a phone memory issue (if your phone storage is low).

It’s really important to make sure the camera is fully charged before using it
full 8 hours or overnight. A solid light on the device means it’s charging properly.

• Up to 8 hours of battery life
• Live video to mobile phone
• Doesn't use data or phone signal
• Adheres to roof of trailer with a super sticky mount, or magnet
• Audio
• Night vision
• Custom app (both iPhone & Android versions)
• Share images & video direct to social media
• Re-position as reversing camera 
• Quick, easy installation

Sensor Type: 1/2.7Inch CMOS Sensor

Pixel: 2MP

Min. LUX: 0.1LUX/F1.2

Video Coding: H.264

Resolution: HD:1920*1080/SD:1080*720

Frame Rate: Standard: 10-25fps

Video Bit Rate: 1Mbps (HD); 384Kbps (SD)

The limitation of this camera is that the range is around 50m from your phone, however if there is a lot of infrastructure for the signal to transmit through (eg a very long trailer or truck with lots of living area in the front), the signal can be challenged. It is perfect for small trucks, goosenecks and horse trailers.

This camera has been designed for use in trailers. No phone reception or wifi is required. The camera creates a hotspot called a 'local area network (LAN) for the phone to connect to and they create a secure link. It is magnetic and installs in a few seconds - no screws required.