Warehouses in Australia & the USA.

Works off-grid

No power or WIFI? No worries. Stay connected to your horse from remote pastures to moving trailers. With 4G/5G compatibility*, you're never without eyes on your horse.

*SIM card required and not included

Reliable recording, rain or shine

The weatherproof Vision camera keeps a watchful eye on your horse in any weather, giving you peace of mind come rain or shine.

See your horse from anywhere

Live video to your phone, with no distance restrictions. From home to the office, to overseas holidays you can see your horse live anytime.

Why Equine Eye Vision?

For the modern equestrian

FAQs

Please read our FAQs page to find out more.

Can you guide me through set up?

Absolutely! We have a step-by-step set up video available here.

If after watching this guide you are still having set up challenges, please check our issue specific FAQs or contact us at hello@equine-eye.com so we can help.

My camera is flashing red & blue.

One of the most common reasons for issues setting up the camera, is people have not activated the SIM card or that data isn't available on the SIM. To be sure the SIM is working, please pop it in your phone and run a test search on a web browser to be sure that the SIM is functioning and that data is available.

Knowing that the SIM is working, please make sure it has been inserted into the camera correctly. It needs to be inserted into the camera entirely - there should be no tail of the SIM card poking out of the SIM card slot. It goes into the camera with the chip facing down and the cut out corner on the left hand side. Please insert the SIM until it clicks into place completely inside the camera. A video showing how to properly insert the SIM can be seen here.

Once an active SIM is properly inserted, the camera light will change from flashing red & blue (which indicates no active data connection) to a solid blue light which indicates the camera is connected to a data network.

If an active SIM is not operating in the camera, please be sure you have a 4G/5G signal available in the location that you're using the camera.

How much data do I need?

Data use is entirely dependent on how often you access the live feed via the app, whether you have motion alerts and cloud recordings set up and whether you are viewing in high definition (HD) or standard definition (SD). For HD viewing the camera will use approximately 1-2mb for every minute of viewing. SD viewing will use 0.5-1 MB per minute. To reduce data usage, it is suggested you check your settings and make some custom changes.

 Recommended data allocation:

 If you check on your horses 1-2 times a day for a few mins - 

50mb per day. (1.5GB per month) 

If you check on your horses around 6 times a day and like to watch them for a while -

150mb per day. (4.5GB per month)

If you plan to be glued to your camera and live stream like an equine baby monitor - 

1GB per day. (30GB per month)

Customers in the US, Australia, Canada, New Zealand, Europe and the UK are sent a free SIM card with their camera with a week of free data. More information about this SIM card and recharge costs are available here.

What are SIM card / data costs?

The Voyager camera operates via a data SIM. Customers in Australia, the USA, Canada, NZ , Europe and the UK are sent a SIM with a week of free data with their camera.

There is no obligation to continue to use this SIM, and recharge costs and further info on this SIM is available here.

How do I connect the camera to the 4G network?

The camera will automatically connect to the 4G network if an active SIM card is being used. If you are not able to connect the camera to a network, it’s likely that there is an issue with your SIM card. Ensure the SIM card has valid data available - this can be checked by testing the SIM in a mobile phone.

My motion detection alerts are too frequent. Can I adjust this?

Yes, from the camera settings select ‘PIR’ (passive infrared sensor), which will enable you to adjust the motion sensitivity.

The image quality seems poor. How can I improve this?

From the live view screen HD or SD will be displayed. Ensure HD is selected for best picture quality. (HD streaming will use more data than SD).

The camera isn't recording. What can I do?

Ensure the recording setting is enabled in the app. If the issue persists, it could be a problem with the SIM card or a phone memory issue (if your phone storage is low).

My camera isn't turning on. What can I do?

Check that the camera is charged and turned on via the power button. When the camera is turned on there will be a blue light on the front of the unit. If the camera is charged, and no blue light is showing, please contact tech support.

The battery isn't lasting as long as expected

This is probably due to the motion sensor triggering. Sensitivity can be adjusted in the settings. Also check if the camera is triggering due to branches or other nuisance movements. If you are using the solar panel, ensure this is placed in an area that receives good direct sunlight to charge the battery.

How do I set up motion detection?

Motion detection is activated from ‘PIR’ (passive infrared sensor) within the main app settings. If you would like to set up recordings, you need to enable access to the Cloud server from within the settings.

How do I record and store video?

With an SD card inserted into the camera, you can save your recordings for free directly in the app. The app has a calendar feature, allowing you to playback past recordings.

In addition, the app gives you access to a Cloud server for storage of the vision if preferred, however the cloud storage service does incur a fee while recording to an SD card is free of charge.

You can also record free-of-charge, by recording in real time manually from your phone when the motion detection alert is triggered.

How do I check battery life?

You can check the remaining battery power in the live view screen within the app. By default, you will get a notification when battery power drops to 10%. At the point you should charge the unit or connect a solar panel.

I'm not receiving any live footage. What should I do?

Ensure the camera is properly connected to the 4G network, and check your mobile device has a stable internet connection. If the issue persists, try restarting your camera.

Can I access the camera feed from multiple devices?

Yes, you can access the camera feed from any device where the mobile app is installed and you're logged in with the same account.

Is Equine Eye at Home weatherproof?

Yes. Though while the camera is designed for outdoor use and can withstand normal weather conditions, it's best to avoid exposing it to extreme weather where possible.

What temperatures can the camera operate in?

Equine Eye at Home has been tested to operate from -10 to +50 degrees Celsius.

I forgot my app account password. How can I recover it?

Select 'Forgot password' on the app login screen and follow the instructions to reset your password via your registered email.

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